How Can We
Help You?
Find answers, learn how to use Seller Alert, and get support when you need it.
Getting Started
Follow these steps to set up Seller Alert and start managing your notifications.
Create Your Account
Sign up for a free Seller Alert account. No credit card required — you can start with our free Starter plan.
Create AccountSet Up Email Forwarding
You'll receive a unique email address. Set up email forwarding in your email provider to send all Seller Central notifications to this address.
View GuideConfigure Your Company
Add your company details and product information. This helps our AI understand your business and provide better categorization.
Learn MoreInvite Your Team
Add team members and set their permissions. Assign roles for who can view, respond, and manage notifications.
Team GuideStart Managing Alerts
Once your first notifications arrive, they'll be automatically categorized. Start assigning tasks and responding to alerts!
Go to DashboardFrequently Asked Questions
Quick answers to the most common questions.
1Getting Started
You'll set up email forwarding from your email provider (Gmail, Outlook, etc.) to your unique Seller Alert inbox address. We provide step-by-step guides for each email provider. Notifications are processed in real-time as they arrive.
No. Seller Alert works by receiving forwarded email notifications — we never ask for your Seller Central login credentials. Your account security is maintained at all times.
Most users complete setup in under 10 minutes. The email forwarding setup takes about 5 minutes, and you'll start seeing notifications processed immediately after.
2Features & Functionality
Our AI is trained specifically on Amazon Seller Central notifications. It reads the content of each notification, identifies the type (A-to-Z claim, buyer message, listing alert, etc.), and assigns a priority score based on urgency and potential impact.
Yes! While we provide default categories that work for most sellers, you can create custom categories and train the AI to recognize patterns specific to your business.
When you open a notification that requires a response, our AI generates a suggested reply based on the context of the message and your previous responses. You can edit, customize, and approve before sending.
3Billing & Plans
The Starter plan includes 1 marketplace, 100 notifications per month, 1 team member, and basic AI categorization. It's perfect for trying out Seller Alert before upgrading.
Yes! You can change your plan at any time. Upgrades take effect immediately, while downgrades apply at the end of your current billing cycle.
We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied, contact us within 14 days of your first payment for a full refund.
4Integrations
We currently support Slack for notifications and ClickUp for task management. More integrations (including Zapier, HubSpot, and direct API access) are coming soon.
Go to Settings > Integrations, click 'Connect Slack', and authorize the app. You can then choose which channels receive different types of notifications.
API access is available on our Agency plan. We provide a REST API for accessing notifications, tasks, and team management programmatically.
Contact Support
Can't find what you're looking for? Our support team is here to help. We typically respond within 24 hours.
Email Support
support@selleralert.com
Response within 24 hours
Live Chat
Available for Pro & Agency plans
Mon-Fri, 9am-6pm EST
Priority Support
Pro and Agency customers get priority support with faster response times and dedicated onboarding assistance.
Upgrade your plan →Send us a message
Ready to Get Started?
Join thousands of Amazon sellers who've streamlined their notification management.